Privacy Policy

Citrus Pest Co ("we", "us", "our") respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have. By using this site or submitting a form, you agree to this policy.

Information we collect

When you contact us through a form, quiz or chat widget on this site, we collect the details you choose to provide, which may include:

• Your name
• Email address
• Phone number
• Property address
• The service you are interested in and your primary pest concern
• Any notes or messages you send us

We also collect limited technical information automatically, such as your approximate location, device and browser type, and how you interact with the site, through the analytics tools described below.

How we use your information

• To respond to your request and provide a quote or service
• To contact you about your inquiry by phone, text or email
• To schedule and deliver pest and weed control services
• To improve our website and understand how visitors use it
• To comply with our legal obligations

SMS and phone contact consent

If you check the consent box and provide your phone number, you agree that we may call and text you about your request, including by automated means. Consent to receive texts is not a condition of purchase. Message frequency varies. Message and data rates may apply. You can opt out of texts at any time by replying STOP, and reply HELP for help. Opting out of texts does not remove you from phone or email contact unless you ask.

How your information is shared

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers that help us operate, such as our lead intake and hosting providers, who process form submissions on our behalf.
• Analytics providers as described below.
• Legal and safety reasons, when required by law or to protect our rights.

Analytics and cookies

On our live site we use Google Analytics 4 and the Meta (Facebook) pixel to understand traffic and measure the performance of our advertising. These tools use cookies and similar technologies and may collect information such as pages viewed, actions taken (including submitting a form), and device details. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on.

Data retention

We keep the information you submit for as long as needed to respond to your request, provide services, and meet our legal and business needs, then delete or de-identify it.

Your choices

• You can ask us to access, correct or delete the personal information we hold about you.
• You can opt out of marketing texts (reply STOP) and emails (use the unsubscribe link or contact us).

Children

This site is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent version.

Contact us

To ask a question about this policy or make a request about your information, reach us through our contact page. Our hours are Mon to Fri, 8am to 6pm.